Privacy Policy

Data protection.

Protecting your private life is important to us. Please note the following points from our Privacy Policy.

Area of validity.

The Privacy Policy applies to CLARA Swiss Tech website (hereinafter referred to as CLARA). CLARA does not accept any guarantee for compliance with data protection regulations for external websites that are linked to CLARA websitee.

Use of information.

You can visit our websites without having to provide any personal information as a matter of principle. Only impersonal usage data such as your IP address, the last page you visited, the browser you use, the date and time, etc. will be analysed anonymously for the purposes of identifying trends and improving our online services (“Google Analytics”, WebTrends On Demand”, “AT Internet”). They will not be used to identify who you are.

In certain areas, we will ask you to provide data on a voluntary basis for the purposes of improving service quality (e.g. your name, address, telephone number, email address, what sorts of information and services you are interested in, etc.).

Access to CLARA website is measured and analysed by our team. You will have to provide your data when ordering online or purchasing certain products and services.

Non-disclosure of personal information.

Your personal data will not be sold or shared with third parties outside of CLARA. Exceptions: External service providers who process your request or order on our behalf and who handle the data required to do so, and other licensed railway companies in Switzerland. We guarantee that all recipients of your data adhere to data protection and data security requirements.


We use so-called cookies in certain cases. You can set up your browser so that a warning appears on your screen before a cookie is saved. You can also opt out of the benefits of personalised cookies, which will mean you cannot use certain services.

Advertising and data protection.

We use third-party providers (ad servers) to place advertisements on our websites and in our apps. In order to help them place advertisements about products and services that are interesting and relevant to you, we might use location data and approximate GPS coordinates. This information is never transmitted to the advertising customers and is used only to determine which ads should be displayed and when. Name, address, age, sex, telephone number and e-mail are not passed on to the ad servers. If you would like to know more about these methods, you can send an e-mail to

Cookie and data protection regulations for Google advertising programs.

As a third-party provider, Google uses cookies to place advertisements on our websites. Using the DART cookie enables Google to place advertisements based on your visits to our websites and other websites on the Internet. You can disable use of the DART cookie by deactivating the “Personalised advertising” setting in your Google accountLink opens in new window..


CLARA will only send you e-mails or e-newsletters with your consent and you can unsubscribe from these notifications at any time.

CLARA can analyse your clicking and reading behaviour to ensure that the offers in these e-mails are ideally tailored to your needs. If you also have an account on CLARA for which you use the same e-mail address, you can use the user information stored there (surname, first name, gender, postal address, date of birth) to supplement/edit your CLARA Newsletter profile.

Please bear in mind that data transmitted in an unencrypted format could be read or modified by unauthorised third parties.

Market research.

To continually improve the quality of its services, CLARA asks its customers to participate in electronic surveys. If you do not wish to participate in such surveys, you can opt out.

Forums and Chat.

You can participate in interactive forums like Chat, Message Board and other platforms on CLARA or CLARA’s other online services. Please bear in mind that any information you disclose on these forums will be visible to the public.

Storing and safeguarding your data.

CLARA will take appropriate measures and use the necessary security technology to protect your data. It will be stored only for as long as is necessary for its purpose.

Queries about data protection.

Please get in touch with CLARA’s team at if you have any questions or correction/deletion requests.

Amendments to this Privacy Policy.

CLARA may make amendments to this Privacy Policy at any time. Please consult this policy regularly.

Legal basis.

The Swiss Federal Act on Data Protection (FADP) forms the basis of this Privacy Policy.

Last updated: 13 February 2018

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